Latest update: Augest 2023
1.1 “Personal data” is any information that enables us to identify you, directly or indirectly, such as your email address, name, shipping and billing address, telephone number, financial information, user names, any form of identification number or one or more factors specific to your physical, physiological, mental, economic, cultural or social identity.
1.2 “GDPR’ means (a) the Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), and (b) the United Kingdom General Data Protection Regulation. The data controller of SBCC is FBTriangle Inc. corporation, with the principal place of business in Tokyo, Japan.
1.4 “Subscriber” means a Customer subscribes to our Services.
1.5 “Sites” refers to sunbear.com, ja.sunbears.com, and admin.sunbears.com, and their subdomains.
1.6 “You,” “your,” and “yours” refer to the user.
2. Information we process
When you access our Sites, we collect different types of information, described as "Access Information", "Contact Information" and "Third-party Information" below. Some of the information we collect will be personal data relating to you, and we will be subject to certain obligations in respect of such personal data.
2.1 Access Information :
2.1.1 We may collect information about your computer, including where available your geographic location, IP address, operating system and browser type, device type, bandwidth, etc. for system administration and to report aggregate information to our advertisers. We will only share anonymized statistical data about our users' browsing actions and patterns from the Sites which cannot be used to identify any individual.
2.2 Contact Information:
2.2.1 When you contact us via the Sites or otherwise (for example, by clicking a link to send us an email or if you telephone or write to us), you may provide certain personal data about yourself including your name, contact details, and address which will be stored by us.
2.2.2 You may also give us information about you by filling in forms on the Sites. This includes personal data you provide when you register to use our Sites, subscribe to our services, participate in discussion boards or other social media functions on our Sites, enter a competition, promotion, or survey, and when you report a problem with our Sites. The personal data you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, and photograph.
2.2.3 You can also create an account on our Sites and subscribe to our services using your social media profile. If you select this option, we will automatically collect selected personal data about you from your social media account. The personal data we collect depends on your social media privacy settings for sharing such data, which may include name, profile picture, age range, gender, language, country, and other public information.
2.3 Third-party Information:
2.3.1 We may also receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, search information providers, credit reference agencies, advertising networks, advertising exchanges, data management platforms, content recommendation platforms, and analytics providers) and may receive information about you from them. Depending on its nature, this third-party information will either be “Access Information” or “Contact Information”, as described above. We will take reasonable steps to notify you where your personal data is received from third parties as required.
2.4 Please note, SBCC does not process or store your credit card information. Once you make a payment, your credit card information is transferred to our third-party payment processor Stripe. Please find their Privacy statement here.
3. How we use your personal data
you have provided your consent which can be withdrawn at any time;
where the processing is necessary for the performance of a contract to which you are a party or to perform services you have requested;
where we are required by law;
where processing is required to protect your vital interests or those of another person; or
where the processing is necessary for the purposes of our legitimate commercial interests, except where such interests are overridden by your rights and interests.
3.2 Your “Access Information” is used to route the requested web page to your computer or mobile device for viewing. It enables us to provide you with access to our Sites. We use this information in line with our legitimate commercial interests to administer our Sites and for internal operations, including troubleshooting, data analysis, site analysis, testing, research, statistical and survey purposes, to improve our Sites, to ensure that content is presented in the most effective manner for you and for your device, to allow you to participate in interactive features of our services, when you choose to do so, as part of our efforts to keep our Sites safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and where you have provided your consent, to make suggestions and recommendations to you about goods or services that may interest you.
3.3 Your “contact information” enables us to provide services to you, or information tailored more specifically to your needs, or to forward your message or inquiry to another entity that is better able to do so. As such, it may enable us or our selected partners to contact you, for example, to respond to a query you have submitted to us. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business, customer service, and the features of our Sites and our services generally. We will not share your personal data for marketing purposes without your consent.
3.4 The “Third-party Information” we receive will be combined with access information and/or contact information. We will use this personal data and the combined personal data for the purposes set out above (depending on the types of personal data we receive).
3.5 We will use the personal data you provide to us to contact you by email, telephone, post, and/or fax to notify you occasionally about important changes or developments to the Sites. Where you have provided the appropriate form of consent, we may also use your personal data to let you know by email, telephone, post, and/or fax about other goods and services which we, or our selected partners, offer which may be of interest to you.
3.6 We will ask you to give your consent to the use of your personal data for marketing purposes and to provide you with information about our goods and services, or those of third parties, which we believe, may be of interest to you. If you change your mind about being contacted by selected third parties or us, please click “Unsubscribe” from any emails received.
3.7 With your opt-in consent, we may also permit selected third parties to use your personal data, to provide you with information about goods and services that may be of interest to you. We or they may contact you about these by email. In the event that you are given (or where you have chosen) a password that enables you to access certain parts of the Sites, you are responsible for keeping this password confidential. You must not share a password with anyone.
4. Disclosure of your personal data
members of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries;
business partners, suppliers, and sub-contractors who require access to personal data to assist in the performance of any contract we enter into with them or you;
trusted third-party companies and individuals to perform functions in certain situations on our behalf. These functions include cloud storage providers, email services, providing marketing assistance and data analysis, handling transactions, fulfilling orders, and providing customer service and credit referencing. These agents have access to the personal data required in order to perform their functions but may not use it for any other purpose, and
analytics and search engine providers assist us in the improvement and optimization of our Site.
4.2 For personal data from the European Union or the European Economic Area (the “EEA”):
4.2.2 We will not transfer personal data originating from the EEA to third parties located outside of the EU without ensuring adequate protection under European law.
4.2.3 When the data is transferred to a third party located in a country not recognized by the EU Commission as ensuring an adequate level of protection, we will take appropriate steps, such as enforcing standard contractual clauses recognized by the EU Commission, to safeguard your personal data and to ensure legally enforceable remedies are available.
4.3 We may also disclose your personal data to third parties:
where we are required to do so by law;
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
to exchange other information with other companies and organizations for fraud protection and credit risk reduction.
4.4 Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal data you provide to us without your consent. Besides, we will also not share, sell, rent, swap, or authorize any third party to use your email address for commercial purposes without your permission.
5. Your options for providing information
5.1 There is no legal requirement for you to provide any information at our Sites. However, our Sites will not work without certain “Access Information" described above. Failure of your browser to accept “cookies” will not prevent your use of our Sites but may prevent certain features from working.
5.2 For any “Contact Information” that is requested on a Site, failure to provide the requested information will mean that the particular feature or service associated with that part of the Site may not be available to you.
6. How long your data is stored
We will only retain your personal data, in a form that permits us to identify you, for as long as necessary to fulfill the purposes we collected it. We will retain and use your personal data as necessary to satisfy any legal, accounting, or reporting requirements, resolve disputes, or enforce our agreements and rights. In line with this policy, we will either securely delete or anonymize your personal data so that it cannot be linked back to you.
7. Safety of your information
7.1 The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data and implement appropriate technical and organizational security measures, we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate safeguards to secure the information we collect online, consistent with the policies of FB Triangle Inc.. and industry standards.
7.2 Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. Your European Data Protection Rights
8.1 For individuals within the EEA only. Under the GDPR, in certain circumstances, you have the right to (a) request access to any personal data we hold about you and related information, (b) obtain without undue delay the rectification of any inaccurate personal data, (c) request that your personal data is deleted provided the personal data is not required by us for compliance with a legal obligation under European or Member State law or for the establishment, exercise or defense of a legal claim, (d) prevent or restrict processing of your personal data, except to the extent processing is required for the establishment, exercise or defense of legal claims; and (e) request transfer of your personal data directly to a third party where this is technically feasible.
9. Children under 16
The Sites are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Sites. FBTriangle Inc. does not knowingly target advertising to, or collect information from, children under the age of 16. If you are under 16, do not use or provide any information on the Sites or on or through any of its features, register on the Sites, use any of the interactive or public comment features on the Sites, or provide any information about yourself to us, including your name, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at firstname.lastname@example.org.
11. Contacting Sunbears