Refund Policy
Thank you for considering Sunbears.
We provide Free Trial for all sports, so that you could easily evaluate our products before you make a purchase decision. The Trial period helps you evaluate the product to make sure that the software meets all your desired needs before you purchase an upgrade.
Please review our Refund Policy before purchasing Sunbears.
Before Requesting For Refund
How to submit my Refund Request?
Getting a refund after the 14-day period
(Annual Subscription)
Payment of Refunds
Canceling a Refund
Late or missing refunds
(if applicable)
Account Status after cancellation
If you're having any problems in regards to troubleshooting or further assistance while using Sunbears, please contact us and take advantage of our friendly, experienced online support.
Our Sunbears support team will always be there to assist you, from account setting up, software/ functions walkthrough, to team customization. We are always ready to answer any questions you may have about our products and services.
You can submit the refund request by simply entering “Cancel Subscription” under your Team Room. For monthly subscription, after submitting your cancellation at any point during your month, your account remains active until the end of your billing period. For annual subscription, customers can receive the full refunds if the cancellation request is submitted at any time within 14 days after the charge has been processed.
After the 14-day period is over, refunds are offered only for customers that are experiencing an issue or bug with the app that cannot be fixed by our developers in less than two weeks.
After your refund request is processed, a credit will automatically be applied to your credit card or original method of payment, generally within 3-10 working days since your request has been approved. We’re always here to help if you have any questions or concerns during the process.
A refund cannot be canceled once initiated. As an alternative, you can enter the “Subscription” under your Team Room to subscribe to a plan referred.
- If you haven't received a refund yet, first check your bank account again.
- Please contact your credit card company if needed; usually it may take some time before your refund is officially posted. OR
- Contact your bank if needed; there is often some processing time before a refund reflects in your account. OR
- If you’ve done all of the above mentioned, and you still have not received your refund yet, please contact our support team. We’d be happy to offer whatever we can to help.
Your account will be the in free suspended mode. In this status you can see all your previous data, but you are not allowed to edit or add any new data to your team. Also all your pending invitations and users are removed and you can't accept join requests either.
Please visit the Help Center or contact us via contact@sunbears.com if you have any more questions or concerns.
*Japanese users can also refer to the Specified Commercial Transaction Act (日本語) for legal details.